TERMS & CONDITIONS
Acceptance of terms
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
Product may be added to or removed from the site from time to time. From time to time products described on the site may not be available. While The Decadent Fudge Company does not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate
Orders, Price and Payment
Products may be ordered by following the instructions on the Online Store pages of this site. All prices quoted include Goods and Services Tax. Prices may increase or decrease from time to time. Orders will be accepted for delivery within New Zealand, and to those countries listed as Locations.
Flavours of NZ Shipping Information
All orders are shipped via standard NZ post or Fastways (customer choice). We strongly suggest you select Fastways when placing an order online
Within New Zealand, online orders are delivered using courier and require a signature upon delivery so they can be tracked. They carry a minimum charge of $3.50, for goods up to 2kg. Couriers will only deliver to residential or business addresses - PO Boxes are not accepted for security reasons. Please ensure you have your order delivered to an address where someone is available to sign for it. If you were unavailable to sign for an item when our courier called, they will leave a Card to call at the delivery address. This card details when the delivery was attempted, the item delivery charges overseas will be determined as accurately as possible by weight and NZ Post charges.
Freight will be calculated for each order and shown as a separate item before you chose to enter your payment details and send the order to be processed.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.
Insurance for overseas orders can be purchased at the checkout, however The Decadent Fudge Company takes no responsibility for items not received if the incorrect address has been given.
Title and Risk
Your order is not binding until accepted by The Decadent Fudge Company. No charge will be made until the order is accepted. Goods are at our risk until delivered to you. However, if you do not receive your goods within a reasonable timeframe, you must first lodge a missing parcel complaint with your local post office or Courier Company using the tracking number given to you by us after the order had been dispatched. This procedure must be followed before insurance will be paid out by the post office/courier service. We may deliver each item ordered separately if we chose for supply or other reasons. If this is the case you will not incur any extra delivery cost.
The Decadent Fudge Company takes no responsibility for items not received if the incorrect address has been given for goods to be sent.
Cancellation and Product Return
You may cancel this order without charge at any time up to the dispatch of goods to your address. Any charge to your credit or debit card will be reversed. You may return goods because you have changed your mind and do not wish to purchase the goods, however, you must return the goods in their original condition and packaging, and they must be received by us within 30 days of delivery. The Decadent Fudge Company may at its option either credit your credit or debit card, or provide you with a The Decadent Fudge Company credit, for a sum equal to the cost of the product excluding handling and delivery costs. You may return the goods if they are faulty or damaged, or where the goods delivered are not those you ordered, however, you must return the goods in their original condition and packaging and they must be received by us within 30 days of delivery. You may chose to have the goods replaced without further charge, or your credit or debit card will be credited with the cost of the goods including the cost of handling and delivery. All goods returned must be in original condition and packaging, and include any invoice or delivery dockets. All goods except faulty goods must be unopened.
The Decadent Fudge Company gives no express guarantees unless they are in writing. The Decadent Fudge Company will replace any goods which fail to comply with any guarantee contained in the Consumer Guarantees Act 1993. Nothing on this site is to be construed as a recommendation to use any particular product.